FAQs. Frequently Asked Questions
I have a question that relates to the MetalsTrades service
Please see the dedicated MetalsTrades Help page.
I have an issue or question, how do I ask?
Please feel free to contact Client Services at email@example.com. Emails are responded to same day.
How do I receive an alert when new posts are made to Morning Analysis?
If you are a member and would like to be alerted each time a new post is made to the Morning Analysis charts just send an email to firstname.lastname@example.org detailing the email addresses you would like included.
Please note that it is possible to have an email sent to your mobile device, typically arriving as a text message. To get details of the email address format for your specific mobile carrier please click here.
Note, text messaging charges may apply depending on your mobile plan. Contact your carrier for details.
I don't understand the abbreviations on the charts or how to decipher the lines
This 30 minute tutorial will explain both.
I would like to cancel my subscription to Morning Analysis
Please send an email to email@example.com detailing your login user name. Subscriptions will be canceled same day and no further payments will be processed.
When attempting to watch a video in the Firefox browser I get an error message saying the video is not found or that I do not have access to it.
We use a security check to ensure all videos are accessible only to members. Your browser must indicate the referer (website) from which it is requesting the video. Follow the step below to ensure your browser is properly configured. This is the default setting for Firefox.
1. Type about:config in the address bar of the browser.
2. Find the entry entitles Network.http.sendRefererHeader and double click on it.
3. Set the entry to 2 (send referer information when clicking on a a link or loading an image.)